At your first appointment, each customer is asked to sign the following consent form which outlines the terms and conditions. Rachel is happy to discuss any details that you may be unsure about.

 

Customer Consent

1. The dog is fit, healthy & vaccinations are up to date. Grooming of sick or elderly dogs is done so at owner’s risk. If your dog’s health causes concern to us while in our care you agree to us seeking veterinary advice at your expense.

2. I agree that the groomer will not be held liable or responsible for any underlying skin or health problems that grooming may expose.

3. The groomer cannot be held responsible for the standard of grooming or mishaps that may occur while grooming dogs with behavioural issues.

4. I understand that there will be an extra charge if my pet needs extra time spent on him/her due to de-matting, health conditions or behaviour.

5. I understand that late cancellation will incur a cancellation charge (50% fee if 24-48 hours notice, 100% fee if 24 hours or less notice). If the van is unable to park directly outside the grooming location, 100% of the grooming fee is due.

6. I understand that if my dog’s coat is matted, the groomer may have to shave off their coat due to the Animal Welfare Act. If this is to occur, the pet may take a few days to adjust to their new coat and/or experience side effects. The groomer cannot be help responsible for any side effects the dematting procedure may cause. PERMISSION TO SHAVE OFF A MATTED COAT: YES / NO

7. I agree to my dog’s photograph being taken and used on your social media/website. Only the pet name and image will be shared. YES / NO

8. I agree to my contact details being stored to enable you to contact me by email, mail, telephone or text for example for emergencies, booking reminders and special offers. I understand that this can be withdrawn at any time.

9. Any data we hold will not be provided to any other person or business except by law.